Frequently Asked Questions

To earn a CPD point:

1. Watch the full hour.
2. When the session finishes, ‘Complete’ will show at the bottom of the screen.
3. Download and complete the Q&A sheet (you do not need to return it).
4. Your certificate will automatically appear under ‘Certificates’ in your profile.

You must watch the full session to be eligible to claim the CPD point. Your watched time is automatically logged and CPD Certificates made available only when the timestamp shows the full session was watched.

CPD Live is self-assessed. You are required to review the questions and answer sheet and we recommend keeping a copy of them handy in case of an audit.

If you are in a Live presentation and are interrupted or disconnected from the session, you may rejoin at anytime from the same username/login and your time will accumulate. For Live presentations, you must watch no less than 45 minutes to be eligible for the CPD Point and our website will track your attendance with timestamps.

If it is not possible to rejoin the Live presentation, you can rewatch the session when it becomes available on-demand and earn the CPD Point.

Yes — if you haven’t watched the live version and view at least 45 minutes, you will earn 1 CPD point.

CPD Live is self-assessed. You are required to review the questions and answer sheets and we recommend keeping a copy of them handy in case of an audit.

Each eligible live or on-demand session gives you 1 CPD point. You may watch as many CPD sessions as you wish.

No. You only earn 1 CPD Point per course — whether live or on-demand.

1. Watch the full live presentation. At the end you will see ‘Complete’ at the bottom of your screen. Your certificate will then automatically appear in your account.
2. You’ll be redirected the Q&A sheets. You must download these questions and answer them.
3. Your downloadable CPD certificate will be loaded into your profile under ‘MY ACCOUNT’.
4. Click ‘CERTIFICATES’ to view and download certificates for completed sessions.

Yes — if you are logged in and watch at least 45 minutes, your certificate will be issued.

Your certificate will be available in your CPD Live online account under the ‘Certificates’ tab. You may download and print as required.

Certificates are usually uploaded within one week. If missing after that, contact info@cpdlive.com.au and list the full session titles that you watched and are missing certificates for so we can investigate.

CPD Live offers interactive live courses (around June & October every year), which are then recorded for on-demand access.

Yes. All live sessions are made available on-demand. After 12 months, the session is removed from the website.

Yes. After creating an account, you must register for each live session. On-demand sessions are available after login.

No. You must join within the first 15 minutes to earn a CPD point. After that, access is locked for CPD purposes.

Yes. All courses available to watch are accredited and will earn you 1 point per session.

1. Click ‘Lost Password’ on the login screen.
2. Follow the link sent to your email.
3. Check spam/junk folders if needed.

For Live Sessions via the Upcoming page:

• Refresh your browser and try logging in again.
• Use a supported, updated browser like Chrome or Firefox.
• Check that your internet connection is stable.
• For high-demand sessions, you may temporarily be placed in a waiting room.

If issues persist, a session recording will be made available shortly after the live event via the On-Demand page.

For On-Demand Sessions:

• Refresh the page or restart your browser.
• Make sure you’re logged in to your CPD Live account.
• Clear your browser’s cache and cookies.
• Try a different browser or device if needed.

Still not working? Please email info@cpdlive.com.au.

Email reminders are sent 20 minutes before your registered live session starts.

• Add info@cpdlive.com.au to your contacts to avoid firewall issues.
• Check your spam/junk folder.
• See our Safe Senders Guide on the website.