Frequently Asked Questions

To earn a CPD point:

1. Watch the full hour.
2. When the session finishes, ‘Complete’ will show at the bottom of the screen.
3. Download and complete the Q&A sheet (you do not need to return it).
4. Your certificate will automatically appear under ‘Certificates’ in your profile.

You must watch the full session to be eligible to claim the CPD point. Your watched time is automatically logged and CPD Certificates made available only when the timestamp shows the full session was watched.

CPD Live is self-assessed. You are required to review the questions and answer sheet and we recommend keeping a copy of them handy in case of an audit.

IMPORTANT: Users are responsible for ensuring any CPD they claim accurately reflects their participation. CPD Online records user activity and, where required, may provide relevant records to registration or auditing bodies for the purpose of verifying participation.

If you are in a Live presentation and are interrupted or disconnected from the session, you may rejoin at anytime from the same username/login and your time will accumulate. For Live presentations, you must watch no less than 45 minutes to be eligible for the CPD Point and our website will track your attendance with timestamps.

If it is not possible to rejoin the Live presentation, you can rewatch the session when it becomes available on-demand and earn the CPD Point.

Yes — if you haven’t watched the live version and instead choose to watch a session on demand, you must watch the entire one hour presentation to earn 1 CPD point.

CPD Online records user activity and, where required, may provide relevant records to registration or auditing bodies for the purpose of verifying participation.

As a self-directed learning platform, participants are responsible for personally completing each presentation in full and downloading the accompanying Q&A resource before claiming CPD. You do not need to upload or submit the Q&A, however it is the users responsibility to ensure they comply with any record-keeping or audit requirements of their relevant registration board or professional association.

Each live or on demand session earns you 1 formal CPD point. You may participate as many CPD sessions as you wish. Participants are expected to personally complete each presentation in full and download the accompanying Q&A resource.

Users are responsible for ensuring any CPD they claim accurately reflects their participation. CPD Online records user activity and, where required, may provide relevant records to registration or auditing bodies for the purpose of verifying participation.

No. You only earn 1 CPD Point per course — whether live or on-demand.

1. Watch the full live presentation. At the end you will see ‘Complete’ at the bottom of your screen. Your certificate will then automatically appear in your account.
2. You’ll be redirected the Q&A sheets. You must download these questions and answer them.
3. Your downloadable CPD certificate will be loaded into your profile under ‘MY ACCOUNT’.
4. Click ‘CERTIFICATES’ to view and download certificates for completed sessions.

Yes — if you are logged in and watch the entire CPD session, your certificate will be issued.

Your certificate will be available in your CPD Live online account under the ‘Certificates’ tab. You may download and print as required.

Certificates are usually uploaded within one week. If missing after that, contact info@cpdlive.com.au and list the full session titles that you watched and are missing certificates for so we can investigate.

CPD Live offers interactive live courses (around June & October every year), which are then recorded for on-demand access.

Yes. All live sessions are made available on-demand. After 12 months, the session is removed from the website.

Yes. After creating an account, you must register for each live session. On-demand sessions are available after login.

No. You must join within the first 15 minutes to earn a CPD point. After that, access is locked for CPD purposes.

Yes. Every CPD Online presentation is developed in accordance with the 2021 National Standard of Competency for Architects (NSCA), as published by the Architects Accreditation Council of Australia (AACA), and is structured to meet the requirements for one formal CPD point.

As a self-directed learning platform, participants are responsible for personally completing each presentation in full and downloading the accompanying Q&A resource before claiming CPD. Users should also ensure they comply with any record-keeping or audit requirements of their relevant registration board or professional association.

1. Click ‘Lost Password’ on the login screen.
2. Follow the link sent to your email.
3. Check spam/junk folders if needed.

For Live Sessions via the Upcoming page:

• Refresh your browser and try logging in again.
• Use a supported, updated browser like Chrome or Firefox.
• Check that your internet connection is stable.
• For high-demand sessions, you may temporarily be placed in a waiting room.

If issues persist, a session recording will be made available shortly after the live event via the On-Demand page.

For On-Demand Sessions:

• Refresh the page or restart your browser.
• Make sure you’re logged in to your CPD Live account.
• Clear your browser’s cache and cookies.
• Try a different browser or device if needed.

Still not working? Please email info@cpdlive.com.au.

Email reminders are sent 20 minutes before your registered live session starts.

• Add info@cpdlive.com.au to your contacts to avoid firewall issues.
• Check your spam/junk folder.
• See our Safe Senders Guide on the website.